Reference

Your Rights and Our Rules on jkjili

These legal terms govern how your account works, how we handle your data, and what you can expect from us when something needs to be resolved. Access to jkjili is available where local law permits and only to eligible account holders in the Philippines.

Account Terms ApplyPhilippines Eligibility RulesPrivacy ProtectedData You Can RequestContact Path Available
jkjili Your Rights and Our Rules on jkjili
HOW WE HANDLE IT

Data, Security and Account Retention Practices

We handle your personal data according to the terms you agreed to at registration and in line with applicable Philippine data protection rules. Your account activity — deposits via GCash, Maya or InstaPay, game history, and any support conversations — is stored on secured servers. You can request a copy of the data we hold on you by contacting us through the Help Centre in your account menu.

Data You Control

You can request a full copy of the personal data tied to your account at any time. Submit the request through the Help Centre and we process it within the legal timeframe.

Cookie Handling

We use session and preference cookies to keep your account logged in across your mobile browser and desktop. No third-party ad cookies track you outside jkjili.

Account Security

Login uses an OTP sent to your registered Philippine mobile number. If you suspect unauthorised access, tap Lock Account in settings immediately and contact live chat.

Retention and Deletion

We keep your transaction records for the period required by Philippine law. Once that period lapses, you can request deletion of non-mandatory data through the written request path.

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about your rights under these terms, how your data is stored, or how to raise a formal dispute, our support team handles legal queries through the channels below. We aim to respond to formal legal requests within the timeframe required by applicable Philippine law.

Team online

Live Chat

Open the chat icon from your account dashboard. Legal and policy queries are routed to the right team. Available for account holders with verified Philippine profiles.

Email Support

Send a written legal request to our support email listed in your account settings. Include your registered mobile number and the specific policy concern you are raising.

Account Help Centre

Log in and navigate to Help in the account menu. The policy section covers data requests, account closures and dispute procedures without needing to call anyone.

What You Actually Need to Know About Our Legal Terms

The questions below cover what Filipino account holders ask most often when they want to understand their rights, what data we hold, or how to act on a legal concern with their account.

They apply to every registered account holder in the Philippines. Access and eligibility depend on local law, and accounts outside eligible regions are restricted.

Yes. Log in, go to Help in your account menu, and submit a data request. We process it within the period required by applicable Philippine data protection rules.

Every deposit and withdrawal linked to your e-wallet is logged against your account. Those records are held for the retention period required by Philippine law, then eligible for deletion on request.

Open a written dispute via email support or the Help Centre. Include your registered mobile number and a clear description of the issue; our team routes it to the correct review path.

We use cookies to maintain your login session and remember your account preferences across devices. You can clear them from your browser settings, though that will log you out.

Yes. We notify you through the contact details on your account before any material change takes effect. Continued use of your account after that point means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.