Reference

How jkjili Handles Your Personal Information

This Privacy Policy covers every piece of personal information you share with us — from account registration details to transaction records tied to your GCash, Maya, or InstaPay deposits.

Account data protectionGCash, Maya, InstaPay transaction privacyYour right to access and delete dataSecure data storage practicesClear opt-out paths

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HOW WE PROTECT IT

Data Security and Account Privacy Practices

We apply standard security measures to protect the personal information stored on your account. This includes encrypted connections when you log in or make a payment, access controls that limit which staff can view your records, and session tokens that expire when you log out. Here is what that looks like in practice across four key areas.

Encrypted Connections

Every login, GCash deposit confirmation, and account update travels over an SSL-encrypted connection. Your credentials and payment references are never transmitted in plain text.

Cookie Use

We use cookies to remember your session, language preference, and last-used device. You can clear or block cookies through your browser settings, though some account features may behave differently if you do.

Data Retention Period

Account and transaction records are kept for as long as required by applicable law in the Philippines. Once that period ends and your account is closed, data that is no longer needed is deleted or anonymised.

Your Access Rights

You can request a copy of the personal data we hold on you, ask us to correct inaccurate details, or request deletion where no legal obligation requires us to keep it. Contact support to start that process.

Data We Collect and Why We Use It

jkjili Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you open an account, we collect your name, contact details, date of birth, and the payment identifiers tied to your GCash, Maya, or InstaPay wallet — only what we need to run your account and process your transactions. Session data and device identifiers are logged

1
automatically when you access the lobby from your phone or browser, which helps us keep your session secure and consistent across devices. We do not sell your personal information to third parties. Payment transaction records — including reference numbers from InstaPay transfers or GCash send confirmations
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— are retained to handle disputes and meet applicable legal obligations. Where local law in the Philippines requires us to report certain financial activity, we comply with those requirements. Your data is processed only for account management, fraud prevention, legal compliance, and to keep the experience
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working correctly on your device. Access to your stored data is restricted to staff and systems that need it to do their job. You can request a copy of your data or ask us to remove it by contacting our support team directly.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or remove your personal data, or if you have any question about how we handle your information, our support team is the right starting point. Send your request through any of the channels below and include your registered account email so we can locate your record quickly.

Team online

Live Chat

Start a live chat session directly from the jkjili mobile lobby or browser. Our agents can log a data request and escalate it to the privacy team on your behalf.

Email Support

Send a written data request to our support email address. Include your account email and specify what you need — access, correction, or deletion — and we will respond within a reasonable period.

In-App Account Settings

Some data preferences — such as marketing communication opt-outs — can be managed directly inside your account settings page without contacting support at all.

Common Questions About Your Data on jkjili

These are the data and privacy questions we hear most often. If your question is not here, reach out through live chat or email and we will get you a direct answer.

We collect your name, email address, date of birth, and the payment identifiers linked to your GCash, Maya, or InstaPay account. We also log device and session data for security purposes.

Yes. Contact our support team with your registered account email and request a data copy. We will compile your account and transaction records and send them to you within a reasonable timeframe.

We do not sell your data. We share it only with service providers necessary to run the platform — such as payment processors for GCash and InstaPay — and when required by Philippine law.

Send a deletion request via live chat or email with your account email address. We will remove data that is not subject to a legal retention requirement and confirm once the deletion is complete.

Transaction records, including GCash deposit references and InstaPay transfer logs, are kept for as long as applicable Philippine law requires. After that period and account closure, records are deleted or anonymised.

We use session and preference cookies to keep your login active and remember your device. You can manage or clear cookies in your browser settings, though doing so may affect some account features.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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How jkjili Handles Your Personal Information

Data Security and Account Privacy Practices

Encrypted Connections

Cookie Use

Data Retention Period

Your Access Rights

Reach Us About Your Privacy Rights

Live Chat

Email Support

In-App Account Settings

Common Questions About Your Data on jkjili

01 What personal information does jkjili collect when I open an account?

02 Can I see all the data jkjili holds about me?

03 Will jkjili share my information with other companies?

04 How do I ask jkjili to delete my personal data?

05 How long does jkjili keep my transaction history?

06 Does jkjili use cookies and how can I manage them?

Privacy Policy

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