Reference

Terms and Conditions That Govern Your jkjili Account

These terms set out what you agree to when you open and use a jkjili account in the Philippines, where access is permitted under local law.

Applies to all account holdersGCash, Maya, InstaPay coveredPhilippines eligibility rulesSubject to local lawUpdated terms binding on use
jkjili Terms and Conditions That Govern Your jkjili Account
TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear, or if a transaction through GCash, Maya or InstaPay does not match what the terms describe, reach out through any of the channels below. We aim to respond to terms-related queries with a clear written answer, not a scripted reply. Keep your account ID ready when you contact us — it speeds up any review.

Live Chat Available directly inside your jkjili account. Use this for urgent terms questions tied to a pending transaction or an account action you are unsure about.
Email Support Send a written query to our support address found in your account settings. Useful for formal terms disputes or requests for a written record of our position.
In-App Help The Help section inside the jkjili app links directly to the current version of these terms and to a contact form pre-filled with your account reference.
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

These terms are not just rules we set — they also define what you can expect from us. Your account data is held securely, your transaction history is retained for the period required under our data retention policy, and you can request a summary of your account activity at any time through in-app support. Changes to personal details, like the mobile number linked to your GCash or Maya account, require identity verification before they take effect.

Data Handling

Your personal and payment data — including GCash or Maya account references — is processed only for account operation, verification and transaction processing. We do not sell it.

Cookie Use

We use session cookies to keep your jkjili account logged in across browser tabs and to remember your preferred payment method between visits on the same device.

Account Security

Each login triggers an OTP sent to your registered mobile number. Changing your linked e-wallet — whether GCash, Maya or InstaPay — requires completing that same verification step.

Record Retention

Transaction and account records are kept for the period set out in our data policy. You can request a copy of your account history by submitting a formal request via live chat or email.

Your Questions About These Terms, Answered

The questions below reflect what account holders in the Philippines most often ask when reviewing the jkjili terms and conditions. If your question is not here, the live chat inside your account is the fastest way to get a direct answer tied to your specific situation.

Yes. Whether you fund your account via GCash, Maya or InstaPay, these terms govern that transaction. Each payment method follows the same account wallet rules described here.

We notify you through your registered account before changes take effect. Your active balance and any pending transactions are processed under the terms in force at the time they were initiated.

Yes. Contact us through live chat or email with your account ID and the approximate date you registered. We will provide the version of the terms that applied at that time.

We may suspend or close an account that breaches these terms. If that happens, any remaining balance in your account wallet is reviewed and returned to your linked GCash or Maya account where eligible under our withdrawal process.

Yes. Bonus conditions — including wagering requirements and eligible game categories — are set out in the specific promotion details attached to each offer, and those form part of these terms when you accept an offer.

Submit a written dispute via the email support channel in your account settings. Include your account ID, the transaction reference, and the specific section of the terms you believe was not followed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.